Interview Questions › Product Strategy
You are PM for Airbnb. Should you enter the business travel market?
Airbnb is evaluating whether to launch a major B2B enterprise push ("Airbnb for Work 2.0") to aggressively compete with Marriott and Hilton for corporate business travelers and digital nomads. Define the strategic roadmap.
Context
Corporate travel is a $1.4 Trillion global market with high-margin, predictable weekday occupancy. However, corporate travelers prioritize consistency, instant check-in, billing integration (Concur), and strict safety SLAs.
Clarifying questions to ask first
- Are we targeting 1-night solo corporate trips or multi-week project stays and group offsites?
- Do we integrate with corporate travel booking tools like SAP Concur and Navan? (Yes).
How to approach it
- Analyze Corporate Traveler vs Leisure Traveler Needs (Instant check-in, dedicated workspace, high-speed Wi-Fi verification, single corporate invoicing, duty-of-care compliance)
- Segment Corporate Travel: Solo Sales/Consulting Road Warriors (hotels win) vs Extended Stays / Relocations vs Team Offsites & Retreats (Airbnb wins)
- Identify Core Product Deficits: Lack of standardized check-in desks, inconsistent Wi-Fi, expense management integration, and corporate tax receipting
- Formulate a 3-Year B2B Product Strategy: Focus on Extended Stays (30+ days) and Team Offsites rather than 1-night road warrior hotel displacement
Framework: Corporate Travel TAM & Persona Segmentation -> Structural Deficits vs Hotel Incumbents -> Strategic Positioning (Where to Play & Win) -> Product Roadmap & GTM
Sample answer
- Competing with hotels for 1-night road warriors is a losing battle (friction of keys, no room service, inconsistent desks)
- Airbnb has an unbeatable natural monopoly in two lucrative B2B sub-segments: 1) Company Team Offsites/Retreats and 2) Employee Relocations/Multi-Week Project Stays
- Creating an enterprise "Work-Certified" tier solves duty-of-care compliance
- Focus 80% of B2B product investment on: 1) Verified Wi-Fi speed & ergonomic workspace filters, 2) Concur/Expensify central corporate billing, 3) Curated large homes for team offsites with breakout rooms
Executive strategy: Do NOT compete for 1-night solo business trips. Dominate the high-growth B2B niches: Team Offsites and 30+ Day Employee Relocations with Concur enterprise billing and Work-Certified host badges.
What interviewers look for
- B2B vs B2C Traveler Jobs-to-be-Done
- Corporate Expense & Duty-of-Care Integrations
- Segment Selection (Offsites/Relocation vs 1-Night Road Warriors)
- Host Incentive & Certification Program